Grand Hyatt Shanghai

Occupying the upper floors of the iconic Jin Mao Tower in Pudong, Grand Hyatt Shanghai is celebrated for its spectacular high-altitude views and dramatic hollow atrium. Reviewers consistently praise the spacious rooms and exceptional club lounge hospitality, but frequently note that the property is showing its age. Recurring complaints highlight dated decor, sluggish check-in queues, and inconsistent in-room climate control.

Best for

• View Seekers — The hotel offers unforgettable, sweeping panoramas of the Huangpu River, the Bund, and the futuristic Pudong skyline from almost every room and public area.
• Business Travellers — Its prime location in the Lujiazui financial district provides excellent walkability to major corporate towers and quick access to the metro.
• Club-Level Guests — Those booking club access can bypass the busy main reception and enjoy highly praised, attentive service in the quiet 80th-floor lounge.

Not ideal for

• Tech-Focused Travellers — The rooms lack modern digital conveniences, featuring older TVs without streaming support and a lack of functional USB charging ports.
• Impatient Guests — Understaffing at the main 54th-floor reception frequently leads to long queues and frustratingly slow check-in and check-out times.

Rating breakdown

• ALocation — Situated in the heart of Pudong's Lujiazui district, with excellent pedestrian skywalk connections to shopping malls and the metro.
• B-Rooms — Spacious layouts with comfortable beds and great views, but compromised by dated furnishings, lack of USB ports, and weak air-conditioning.
• B-Service — While the Grand Club lounge team provides exceptional personal care, the main front desk suffers from long queues and occasional language barriers.
• A-Dining — Features a high-quality, extensive breakfast selection on the 56th floor and stunning evening drinks at the 87th-floor Cloud 9 bar.
• BFacilities — Includes a glass-domed pool, gym, and spa, though pool seating is limited and the wellness facilities are strictly segregated by gender.
• B-Value — Premium pricing is justified by the landmark location and views, but held back by dated room tech and a steep deposit policy.

Verdict

Book this hotel if you want a classic, high-altitude Shanghai experience with dramatic views and excellent dining in a landmark skyscraper. Avoid it if you require flawless, modern in-room technology and speedy, seamless front-desk service.