Andaz Xintiandi Shanghai, by Hyatt

Located in the heart of Shanghai's fashionable Xintiandi district, this premium lifestyle hotel is highly praised for its exceptional, personalized service and outstanding breakfasts. However, guests frequently note that the physical property is showing its age, with noticeable wear and tear in the guest rooms.

Best for

• Gourmets and food lovers — The hotel offers highly praised breakfasts featuring authentic, made-to-order Shanghai delicacies like xiaolongbao and shengjianbao.
• Shopping and socialising enthusiasts — Its premier location directly on the Xintiandi pedestrian zone puts upscale boutiques, trendy cafes, and historic sites right on the doorstep.
• Travellers celebrating special occasions — The staff excel at personalized hospitality, frequently arranging room decorations, welcome fruit, and celebratory cakes for guests.

Not ideal for

• Fans of cutting-edge high-tech design — The rooms feature dated technology, tired carpeting, and older televisions that suffer from interference.
• Guests sensitive to minor technical flaws — Some rooms suffer from wear and tear, plumbing issues such as poor tap-water quality, and construction noise from nearby sites.

Rating breakdown

• A+Location — Situated directly in the vibrant Xintiandi pedestrian zone, close to the French Concession, metro stations, and dining options.
• B-Rooms — Rooms offer panoramic city views but suffer from noticeable wear, dated furniture, and occasional plumbing issues.
• AService — Outstanding personalized care from the concierge and management teams, though some junior staff have limited English skills.
• ADining — Excellent breakfasts with authentic local specialities and quality coffee, alongside well-regarded evening dining options.
• B+Facilities — Features an indoor pool, contemporary spa, and a ground-floor lounge with live evening music, though modern tech touches are lacking.
• B+Value — The exceptional service and prime location help offset the shortcomings of the aging room infrastructure.

Verdict

This hotel is an excellent choice for travellers who value top-tier personalized service and a prime location in a fashionable district. It is less suitable for those who demand flawless, modern room tech and pristine, contemporary interiors.